Estou abismado!Dia 28 de Dezembro fiz uma encomenda na fragranceX (1 frasco de 300mL da colónia Acqua Classica Borsari).Dia 11 de Janeiro, chego a casa e tenho um aviso da CTT Expresso na caixa do correio. E só hoje tive tempo para lá ir buscar a encomenda. Para meu espanto era exactamente a encomenda que fiz na fragranceX a 28 de Dezembro!Exactamente duas semanas, o que para uma encomenda da fragranceX é uma raridade! O normal são dois meses! Será que o Tabac também vai chegar assim rápido? Ver para crer...
Sinais de mudança?Se assim for lá se vão as únicas desvantagens desta loja.... Grandes preços na maior parte das coisas, não digo tudo porque há produtos lá que têm preços semelhantes aos de perfumarias como um dos meus preferidos: Armani Code.PS: Lá encomendei um Tabac, não resisti....
Lembrei-me que achei curioso que veio da Alemanha, que acho que não tinha acontecido antes.... Pediste refund, certo??
Hello,We finally received your order returned to us and your refund is processing!Firstly, we would like apologize we could not deliver your order. We understand how frustrating it is to wait such a long time for a purchase, many of which were intended as gifts for the holidays.We did unfortunately experience an unusual set of shipping issues and many of the packages from around this time were delayed and subsequently held along the way for various reasons. Without tracking it is difficult to know exactly the nature of these problems and how soon they will be resolved, but we fully expected deliveries and asked for your continued patience. Shipping all over the world for free or at a very low cost which we offer is not easy, but we fully take the blame and are very sorry.We are happy to report that your order has now been returned to us after encountering prolonged issues in transit, and a full refund will be issued in the next few days to your original method of payment. Please allow 5 - 7 business days for this credit to appear on your original method of payment. We of course wish that your package would have reached you instead, but we hope you will be relieved to know that the problem has been resolved. If you already received a refund in full, please disregard this message.Our shipping methods to many locations have changed since you placed your order, and we are continuing to improve our services to all locations worldwide. We are doing all we can to provide you with the best service, selection and prices. Given these changes, we hope that you will consider shopping with FragranceX again. We have been in business for ten years and have millions of satisfied customers. Rising shipping and fuel costs will soon diminish the possibility to provide free shipping to all locations.We are sorry and hope you can forgive us and give us another try. We cannot stress how much we have appreciated your patience and understanding, and look forward to serving you again very soon.Respectfully,The FragranceX.com TeamSupport@fragranceX.comThe World's Largest Fragrance OutletShop over 15,000 brand name fragrances, skincare and cosmetics products at http://www.fragranceX.com.
Isto visto do ponto de vista financeiro torna o negócio bem interessante....
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Topic: fragrancex.com (EUA) (Read 20199 times)